Author: Jon Penn

The One-Year Problem: Why Retention Costs More in the Cloud

Jon Penn April 21, 2026 No Comments

What is the “one-year problem”? Over the past 4-5 years, the enterprise voice recorder market has evolved to a cloud-based CCaaS model instead of the traditional equipment attached to an…

XOVOX Founder Featured in CDOTrends on the Value of Voice Data in AI

Jon Penn June 4, 2025 No Comments

Andrew Stevens, XOVOX Founder and CEO, is featured in a new CDOTrends article outlining how voice data is a valuable, but mostly untapped, business resource for AI training, customer service…

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