Resurrect Your Data

Formats and storage media do not last forever. Our flagship XTRACT service helps organizations retrieve valuable data from outmoded voice archives, regardless of formatting.

Many organizations record telephone traffic, including stock trading floors, emergency hotlines, and contact centers. Sometimes, the recordings are retained for years, or even decades.

These voice logging systems, manufactured over the years by NICE, Verint, Genesys, Calabrio, Racal, Eyretel, Dictaphone, and many others, often archive the voice data in a manufacturer-specific format and into a variety of storage media such as hard drives, magnetic tape, optical disk, enterprise storage (Centera), or cloud. They are designed so that the archived recordings can only be replayed through same system that recorded them.

When these systems are retired, it often means the end of the road for the data trapped in their unreadable formats on outdated media.

Fortunately, XOVOX offers XTRACT, a service for complete retrieval of stored voice data records – without the need for the original voice logging system.

For organizations switching to a new call recording platform, our XTRACT service allows you to avoid retaining the old system for replay of the old calls, along with its pricey annual support contract. For companies that have years of recordings on magnetic tape (and perhaps don't even have the old logger), we can extract the recordings directly from the tape without the need for the old long-gone system. We convert the audio to an open format which is guaranteed to replay on any modern platform.

See our roster of supported systems. XTRACT can export call data from most voice loggers which have been used over the past 30 years.

We are flexible and will work with you to find the best method that comfortably fits your security model - we can do the work on-site, or remotely, or in the cloud or at our secure facility.

A southern Ohio murder investigation from 1992 was going nowhere until new evidence was introduced. A witness came forward with a clue more than years after the murder to suggest that a call placed to 911 should be examined again.

XOVOX’s unique services are often game-changing for our clients. See what they have to say in their own words.