xovox xtract

Resurrect Your Data

Formats and storage media do not last forever. Our flagship XTRACT service helps organizations retrieve valuable data from outmoded voice archives, regardless of formatting.

Sunset Tech

Many organizations record telephone traffic, including stock trading floors, emergency hotlines, and contact centers. Sometimes, the recordings are retained for years, or even decades.

These voice logging systems, manufactured over the years by NICE, Verint, Genesys, Calabrio, Racal, Eyretel, Dictaphone, and many others, often archive the voice data in a manufacturer-specific format and into a variety of storage media such as hard drives, magnetic tape, optical disk, enterprise storage (Centera), or cloud. They are designed so that the archived recordings can only be replayed through same system that recorded them.

When these systems are retired, it often means the end of the road for the data trapped in their unreadable formats on outdated media.

XTRACT Rescue & Reclaim

Fortunately, XOVOX offers XTRACT, a service for complete retrieval of stored voice data records – without the need for the original voice logging system.

For organizations switching to a new call recording platform, our XTRACT service allows you to avoid retaining the old system for replay of the old calls, along with its pricey annual support contract. For companies that have years of recordings on magnetic tape (and perhaps don't even have the old logger), we can extract the recordings directly from the tape without the need for the old long-gone system. We convert the audio to an open format which is guaranteed to replay on any modern platform.

See our roster of supported systems. XTRACT can export call data from most voice loggers which have been used over the past 30 years.

We are flexible and will work with you to find the best method that comfortably fits your security model - we can do the work on-site, or remotely, or in the cloud or at our secure facility.

How We Do It

  • XOVOX XTRACT fetches the call catalog and the audio directly from your source archive (files, tapes, disks, relational databases) without any need for the original software.
  • We can perform a wholesale bulk retrieval of all of the audio data, or we can extract just the excerpted catalog and audio for a given channel or date range. Extracted data is delivered in an open format, commonly WAV files (for audio) and text for metadata.
  • Our XPAND service can prepare the extracted data for subsequent ingestion into your new logger, your audio archive, or other system.

Key Benefits

  • Retrieve voice data from old archives and media
  • Rescue both audio and per-call metadata
  • Flexibility to do the work on premise, or remotely, or in our secure facility, or in the cloud
  • Does not require original equipment
  • Bulk or focused retrieval options available
Case Study

Reopening A Murder Investigation

A southern Ohio murder investigation from 1992 was going nowhere until new evidence was introduced. A witness came forward with a clue more than years after the murder to suggest that a call placed to 911 should be examined again.



Triumph and Testament

XOVOX’s unique services are often game-changing for our clients. See what they have to say in their own words.

We identified and met with 3 potential service providers then evaluated their proposed solutions. XOVOX’s presentation was professional and clearly defined our requirements along with the desired outcome. Andy and his team communicated with the Bulldog team throughout the project then delivered the project exactly as they promised. XOVOX has deep expertise in audio conversion and was a great partner.

– Sharon Miller, President & CEO, Bulldog Consulting Services

XOVOX helped us meet our state’s requirements for documenting and retaining government proceedings. From the start, we were confident we had picked the right company to do this job. Their knowledge, thoroughness and professionalism were great. And we will call on them again.

– Aly Jabrocki, MLIS, CA
Director and State Archivist, Colorado State Archives