xovox xtract

Resurrect Your Data

Formats and storage media do not last forever. Our flagship XTRACT service helps organizations retrieve valuable data from outmoded voice archives, regardless of formatting.
problem

Sunset Tech

Many organizations record telephone traffic, including stock trading floors, emergency hotlines, and contact centers. Sometimes, the recordings are retained for years, or even decades.

These voice logging systems, manufactured over the years by NICE, Verint, Genesys, Calabrio, Racal, Eyretel, Dictaphone, and many others, often archive the voice data in a manufacturer-specific format and into a variety of storage media such as hard drives, magnetic tape, optical disk, enterprise storage (Centera), or cloud. They are designed so that the archived recordings can only be replayed through same system that recorded them.

When these systems are retired, it often means the end of the road for the data trapped in their unreadable formats on outdated media.
Solution

XTRACT Rescue & Reclaim

Fortunately, XOVOX offers a service for complete retrieval of stored voice data records – without the need for the original voice logging system.

For organizations switching to a new recording platform, our XTRACT service allows you to avoid retaining the old system for replay of the old calls, along with its pricey annual support contract. For companies that have years of recordings on magnetic tape (and perhaps don't even have the old logger), we can extract the recordings directly from the tape without the need for the old long-gone system. We convert the audio to an open format which is guaranteed to replay on any modern platform.

We are flexible and will work with you to find the best method that comfortably fits your security model - we can do the work on-site, or remotely, or in the cloud or at our secure facility.

How We Do It

  • XOVOX XTRACT fetches the call catalog and the audio directly from your source archive (files, tapes, disks, relational databases) without any need for the original software.
  • We can perform a wholesale bulk retrieval of all of the audio data, or we can extract just the excerpted catalog and audio for a given channel or date range. Extracted data is delivered in an open format, commonly WAV files (for audio) and text for metadata.
  • Our XPAND service can prepare the extracted data for subsequent ingestion into your new logger, your audio archive, or other system.
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Key Benefits

  • Retrieve voice data from old archives and media
  • Rescue both audio and per-call metadata
  • Flexibility to do the work on premise, or remotely, or in our secure facility, or in the cloud
  • Does not require original equipment
  • Bulk or focused retrieval options available
Case Study

Reopening A Murder Investigation

A southern Ohio murder investigation from 1992 was going nowhere until new evidence was introduced. A witness came forward with a clue more than years after the murder to suggest that a call placed to 911 should be examined again.
Explore case study
More information

Voice Logger Formats Read

  • ASC Marathon (DDS tapes)
  • Audix Voicemail, variously manufactured by AT&T, Lucent, Avaya (CD-RW, DVD-RAM, QIC tape, Travan tape, MO disk)
  • BT Trading Turrets w/ embedded voice loggers (NICE, Witness, Verint)
  • Calabrio (including standalone and Cisco-embedded)
  • Comverse Ultra (DDS tapes)
  • CyberTech (nonstandard WAV files)
  • Dictaphone Guardian (DDS tapes)
  • Dictaphone Freedom (nonstandard WAV files)
  • Enghouse Interactive
  • Eventide
  • Eyretel E500, E1000 (DDS tapes)
  • Eyretel Mediastore (DDS tapes)
  • Genesys
  • IPC Trading Turrets with embedded voice loggers (NICE)
  • Knoahsoft
  • Lanier LDL416, LDL848 (DDS tapes)
  • Mercom (and Verint) Audiolog (DVD-RAM, ASF/AVI/WAV files)
  • Motorola radio systems with embedded voice loggers (NICE)
  • NICE Inform (NMF files, nonstandard WAV files)
  • NICE 8.9 (DDS tapes, AIT tapes, DVD-RAM)
  • NICE NiceCall Focus (DDS tapes, AIT tapes, DVD-RAM)
  • NICE NiceLog (DOS-based) versions 5 and newer (DDS tapes)
  • NICE NTR (nonstandard WAV files)
  • NICE Perform / NIM / Engage (NMF files)
  • Nortel CallPilot Voicemail (QIC tapes)
  • Northern Telecom Meridian Mail Voicemail (QIC tapes)
  • OAISYS / Mitel (PVD files)
  • Qfiniti
  • Racal Mirra II and IV (DVD-RAM)
  • Racal Wordnet (DDS tapes, DVD-RAM)
  • Red Box Recorders
  • Revcord (DSF files)
  • Talking Technology Bigmouth (MSG files)
  • Thales (and NICE) Wordnet Series 3 (VXA tapes, DVD-RAM)
  • Verint Impact / WFO / ACR versions 7.8 thru 15.2 (TAR or nonstandard WAV files with XML metadata)
  • Weston Digital Audionet (DVD-RAM, SEG files)
  • Witness Actionable Solutions (TAR files)
  • Other formats may be available, please inquire
FAQ

XTRACT FAQ

OTHER SERVICES

XOVOX XPORT247

XOVOX XPAND

TESTIMONIALS

Triumph and Testament

XOVOX’s unique services are often game-changing for our clients. See what they have to say in their own words.

We identified and met with 3 potential service providers then evaluated their proposed solutions. XOVOX’s presentation was professional and clearly defined our requirements along with the desired outcome. Andy and his team communicated with the Bulldog team throughout the project then delivered the project exactly as they promised. XOVOX has deep expertise in audio conversion and was a great partner.

– Sharon Miller, President & CEO, Bulldog Consulting Services

XOVOX helped us meet our state’s requirements for documenting and retaining government proceedings. From the start, we were confident we had picked the right company to do this job. Their knowledge, thoroughness and professionalism were great. And we will call on them again.

– Aly Jabrocki, MLIS, CA
Director and State Archivist, Colorado State Archives