Category: XPAND

Universal Access for Multiple Formats

Alex Schneidman May 25, 2023 No Comments
Business sector Life Insurance Summary Migrating multiple legacy recordings into a single repository Keywords Nice NIM, Nice InContact, Calabrio, VoiceMaxx, Cistera, Racal Wordnet, Mercom Audiolog, Continuity Replay Business Drivers Migrating…
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Migrating Legacy Voice Data to the Cloud

Alex Schneidman May 23, 2023 No Comments
Business sector Insurance Summary Migrating legacy voice recordings and metadata to a new cloud platform Keywords Verint, EMC Centera, EOL Business Drivers Migrating off legacy systems, Maintaining compliance The Challenge…
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Integrating Voice Data Post‑Acquisition

Alex Schneidman May 23, 2023 No Comments
Business sector Insurance Summary Migrating an acquired company’s legacy call center to the acquirer’s environment Keywords NICE NIM 4.1, NMF Business Drivers Migrating off legacy systems, Consolidating voice data platforms,…
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