Category: Knowledge Base Articles

Structured vs. Unstructured Data – Part I

Alex Schneidman May 3, 2024 No Comments
Data is either structured or unstructured. It is not monolithic. And as businesses become more data-driven and are leveraging  analytics and AI, the ability to harness these two distinct types…
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Surviving Life after EOL

Alex Schneidman March 18, 2024 No Comments
What to do when your voice recording platform becomes obsolete A dreaded moment for any enterprise technology customer is to be informed that a certain piece of computer software or…
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The Legacy Voice Data Decision

Alex Schneidman February 7, 2024 No Comments
Many companies that record voice traffic are required to store the date for five or more years. But what if you upgrade your recorder? What should you do with your…
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The Voice Recording Regulatory Landscape

Alex Schneidman January 17, 2024 No Comments
The banking and insurance industries are subject to some of the world’s most stringent and prescriptive records retention requirements. And it is getting more challenging every day, particularly for voice…
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Record Keeping For Compliance

Alex Schneidman November 7, 2023 No Comments
This is the first in a series of articles about enterprise-level voice data. Here we discuss compliance. Subsequent articles will address record keeping regulations, data normalization, data consolidation and AI.…
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