XOVOX is the only provider capable of expertly — and efficiently — extracting recordings from your Genesys recorder.
With XOVOX XTRACT, we can bulk export recordings and corresponding per-call metadata from your Genesys recorder. We can extract 100% of all stored recordings or just do specific agents or date intervals. We then convert the Genesys recordings into your preferred format, allowing you to listen to the recordings on all modern platforms (Windows, Mac, iOS, and Android).
XOVOX works with all Genesys versions, including on-premise, cloud-based, and discontinued systems.
With our XOVOX XPAND service, we can prepare your recordings and metadata for subsequent import into your new recording system, or if necessary, we can recommend an audio archive product to hold your extracted recordings.
