XOVOX, the leader in voice recording extraction and data migration, can now extract audio recordings and metadata from the Genesys PureConnect platform. With this new capability, XOVOX can help companies move their voice recording data from Genesys PureConnect systems into a new recorder or cloud-based archive. Data can be retrieved from both live and discontinued systems.
Once extracted, XOVOX can convert the voice recordings and associated metadata into accessible formats and systems for a variety of purposes, including:
1) Import into a new recording platform or audio archive. This is particularly important when you are dealing with an “End of Life” situation where your recording platform has been discontinued.
2) Upload to cloud storage for compliance, retention, and regulation statutes, e.g. GDPR, SEC 17a-4, MiFID
3) Speech analytics and artificial intelligence – Use your voice data to train your AI so you can deliver better products and services as well as generate business insights to improve customer service and support and enhance your marketing initiatives.
Genesys PureConnect joins the extensive list of recorder formats that XOVOX supports, including call recording platforms like NICE 8.9, Verint, Eyretel Mediastore, VPI Empower, Racal/Thales/NICE Wordnet, Dictaphone Freedom, and many others.
“Adding Genesys PureConnect to our roster of 40+ known recorder formats is another example of our quickly responding to the evolving needs of our customers,” said Andrew Stevens, President of XOVOX. “This latest addition enhances our leadership position in the field.”
To learn more about XOVOX, please visit us https://xovox.tech or email us at info@xovox.tech.