XOVOX Now Supports VPI Empower Extraction

XOVOX, the leader in voice recording extraction and migration, announces a new capability to extract audio recordings and metadata from the VPI Empower platform. With this new capability, XOVOX can help companies move their voice recording data from VPI Empower systems into a new recorder or cloud-based archive. Data can be retrieved from both live and retired systems.

VPI (Voice Print International) is a platform for recording and retrieving voice calls. Empower was originally released in 2009 and is used by financial institutions and telephone contact centers for compliance and quality assurance purposes. VPI was acquired by NICE in 2016 and Empower has subsequently been announced as “EOL” (end of life).

VPI Empower now joins the extensive list of over 40 recorder formats that XOVOX supports, including NICE 8.9, Eyretel Mediastore, Comverse Ultra, Racal/Thales/NICE Wordnet, Dictaphone Freedom, and many others. 

Once extracted, XOVOX can convert the voice recordings and associated metadata into accessible formats and systems for a variety of purposes, including:

1) Import into a new recording platform or audio archive

2) Upload to cloud storage for compliance, retention, and regulation statutes, e.g. GDPR, SEC 17a-4, MiFID

3) Speech analytics and artificial intelligence – Use your voice data to train your AI so you can deliver better products and services as well as generate business insights to improve customer service and support and enhance your marketing initiatives.

“XOVOX has had several clients and partners asking us to export data from legacy VPI systems. This new capability enables us to extract directly from the VPI recorder file archive, without any need for the original running system. We can even extract from a damaged or crashed system,” said Andrew Stevens, President of XOVOX. “This latest addition to our roster of 40+ known recorder formats extends our leadership in the field.”

To learn more about XOVOX, please visit us https://xovox.tech or email us at info@xovox.tech.

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