Category: Knowledge Base Articles

Understanding Voice Recorder Retrieval At Scale

Traditional voice logging systems often struggle with bulk data retrieval. These limitations can create significant operational bottlenecks, compromise compliance, and diminish the business value of your voice data recordings.
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Understanding Enterprise Voice Recorder Technology

In enterprise environments such as call centers, voice recorder technology plays a critical role in ensuring regulatory compliance, maintaining service quality, and protecting both the business and the customer. Unlike…
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XOVOX Adds Support for Genesys PureConnect

XOVOX, the leader in voice recording extraction and data migration, can now extract audio recordings and metadata from the Genesys PureConnect platform. With this new capability, XOVOX can help companies…
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XOVOX Now Supports VPI Empower Extraction

XOVOX, the leader in voice recording extraction and migration, announces a new capability to extract audio recordings and metadata from the VPI Empower platform. With this new capability, XOVOX can…
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Podcast: Strategies for Migrating Voice Recordings

Andy Stevens, XOVOX President, recently participated in an episode of Archive360’s “Data Governance 360 Podcast”. In Episode 44: Modernizing Unified Communications: Strategies for Migrating and Governing Legacy Audio Channels, Andy…
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Structured vs. Unstructured Data – Part 2

In the first part of our Structured vs Unstructured Data conversation, we talked about Defined vs. Undefined Data and Qualitative vs. Quantitative Data. In our second installment, we discuss differences…
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Structured vs. Unstructured Data – Part I

Data is either structured or unstructured. It is not monolithic. And as businesses become more data-driven and are leveraging  analytics and AI, the ability to harness these two distinct types…
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