In the first part of our Structured vs Unstructured Data conversation, we talked about Defined vs. Undefined Data and Qualitative vs. Quantitative Data. In our second installment, we discuss differences…

Data is either structured or unstructured. It is not monolithic. And as businesses become more data-driven and are leveraging  analytics and AI, the ability to harness these two distinct types…

What to do when your voice recording platform becomes obsolete A dreaded moment for any enterprise technology customer is to be informed that a certain piece of computer software or…

Many companies that record voice traffic are required to store the date for five or more years. But what if you upgrade your recorder? What should you do with your…

The banking and insurance industries are subject to some of the world’s most stringent and prescriptive records retention requirements. And it is getting more challenging every day, particularly for voice…

The banking and insurance industries are subject to some of the world’s most stringent and prescriptive records retention requirements. And it is getting more challenging every day, particularly for voice…

This is the first in a series of articles about enterprise-level voice data. Here we discuss compliance. Subsequent articles will address record keeping regulations, data normalization, data consolidation and AI.…

Electrical Science is now known as XOVOX, as part of a broader effort to better align our brand with what we do. Managing your voice data and keeping it accessible…