Many businesses and agencies use voice loggers to record telephone traffic, but retrieval of the archived recordings can be difficult, especially in bulk. Andy Stevens, XOVOX Founder and voice data expert, has written a white paper that addresses many of the issues related to exporting audio and metadata from voice loggers so they may be searched, replayed, and analyzed outside of the original environment. Topics include: estimation of the amount of data, conversion of archive media to standard file formats, interpretation of per-call metadata, requirements for repositories for the retrieved audio and metadata, and adherence to compliance rules. Applications include e-discovery for litigations, migrations to new logger platforms, and ingestion into voice analytical engines.
